{"id":10,"date":"2026-04-23T20:34:07","date_gmt":"2026-04-23T20:34:07","guid":{"rendered":"https:\/\/jupiteresim.com\/?page_id=10"},"modified":"2026-04-23T20:34:07","modified_gmt":"2026-04-23T20:34:07","slug":"reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/jupiteresim.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"

<\/p>\n

\n

Pol\u00edtica de reembolso<\/h1>\n

Gracias por comprar en J\u00fapiterismo<\/strong>.<\/p>\n

\nEs su responsabilidad comprobar si su dispositivo est\u00e1 Compatible con eSIM<\/strong> antes de adquirir cualquier plan.\n<\/p>\n

\n\ud83d\udea8 IMPORTANTE: Solo puedes solicitar un reembolso si la eSIM NO ha sido instalada, activada ni utilizada. \ud83d\udea8\n<\/p>\n

\nTienes 180 d\u00edas naturales<\/strong> desde la fecha de compra para solicitar un reembolso.\n<\/p>\n

\n

Tarifas de reembolso<\/h2>\n
    \n
  • Los reembolsos al saldo de tu cuenta de Jupiteresim son gratuitos.<\/strong><\/li>\n
  • Los reembolsos a su m\u00e9todo de pago original pueden conllevar una tarifa de procesamiento de $2.50 por eSIM.<\/strong><\/li>\n<\/ul>\n

    \n(No se aplicar\u00e1 ninguna tarifa si el problema es de nuestra parte, como por ejemplo un pa\u00eds no compatible o un problema t\u00e9cnico).\n<\/p>\n

    \n

    C\u00f3mo solicitar un reembolso<\/h2>\n

    Puedes solicitar un reembolso accediendo a:<\/p>\n

    \n\u201cMi perfil\u201d \u2192 \u201cMis eSIM\u201d \u2192 \u201cAcciones\u201d \u2192 \u201cSolicitar reembolso\u201d\n<\/p>\n

    \nSi no ve el bot\u00f3n de reembolso, significa que su eSIM no cumple los requisitos para un reembolso debido a uno de los siguientes motivos:\n<\/p>\n

      \n
    • La eSIM ya ha sido instalada, activada o utilizada.<\/li>\n
    • El precio del plan es inferior a la tarifa de procesamiento del reembolso.<\/li>\n
    • El plazo para solicitar el reembolso ha expirado.<\/li>\n<\/ul>\n
      \n

      Procesamiento de reembolsos<\/h2>\n

      Si su solicitud es aprobada, emitiremos el reembolso a:<\/p>\n

        \n
      • Su m\u00e9todo de pago original<\/li>\n
      • o<\/li>\n
      • El saldo de tu cuenta Jupiteresim (seg\u00fan tu selecci\u00f3n)<\/li>\n<\/ul>\n

        \nRecibir\u00e1s el reembolso en unos pocos d\u00edas h\u00e1biles, dependiendo de tu banco o proveedor de pagos.\n<\/p>\n

        \n

        Notas importantes<\/h2>\n
          \n
        • Jupiteresim act\u00faa como revendedor de eSIM, y el rendimiento de la red depende de los operadores locales.<\/li>\n
        • Los reembolsos no se aplican a problemas relacionados con la cobertura de red o la calidad de la se\u00f1al en determinadas zonas.<\/li>\n
        • Las eSIM no son reembolsables despu\u00e9s de su instalaci\u00f3n, activaci\u00f3n o cualquier uso.<\/li>\n
        • Al completar su compra, usted acepta esta pol\u00edtica.<\/li>\n<\/ul>\n
          \n

          \u26a0\ufe0f Aviso importante (recomendado antes de finalizar la compra)<\/h2>\n

          \nEste es un producto digital. No se admiten devoluciones tras la instalaci\u00f3n o activaci\u00f3n.\n<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

          Refund Policy Thank you for shopping at Jupiteresim. It is your responsibility to check if your device is eSIM compatible […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":3428,"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/pages\/10\/revisions\/3428"}],"wp:attachment":[{"href":"https:\/\/jupiteresim.com\/es\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}