{"id":10,"date":"2026-04-23T20:34:07","date_gmt":"2026-04-23T20:34:07","guid":{"rendered":"https:\/\/jupiteresim.com\/?page_id=10"},"modified":"2026-04-23T20:34:07","modified_gmt":"2026-04-23T20:34:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jupiteresim.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"

<\/p>\n

\n

Politique de remboursement<\/h1>\n

Merci d'avoir fait vos achats chez Jupiterisme<\/strong>.<\/p>\n

\nIl vous incombe de v\u00e9rifier si votre appareil est Compatible eSIM<\/strong> avant d'acheter un forfait.\n<\/p>\n

\n\ud83d\udea8 IMPORTANT\u00a0: Vous pouvez demander un remboursement uniquement si l\u2019eSIM n\u2019a PAS \u00e9t\u00e9 install\u00e9e, activ\u00e9e ou utilis\u00e9e. \ud83d\udea8\n<\/p>\n

\nTu as 180 jours calendaires<\/strong> \u00e0 compter de la date d'achat pour demander un remboursement.\n<\/p>\n

\n

Frais de remboursement<\/h2>\n
    \n
  • Les remboursements sur votre solde Jupiteresim sont gratuits.<\/strong><\/li>\n
  • Les remboursements effectu\u00e9s via votre mode de paiement initial peuvent entra\u00eener des frais de traitement de $2,50 par eSIM.<\/strong><\/li>\n<\/ul>\n

    \n(Aucun frais ne sera appliqu\u00e9 si le probl\u00e8me vient de notre c\u00f4t\u00e9, par exemple pour un pays non pris en charge ou un probl\u00e8me technique.)\n<\/p>\n

    \n

    Comment demander un remboursement<\/h2>\n

    Vous pouvez demander un remboursement en vous rendant sur\u00a0:<\/p>\n

    \n\u201c Mon profil \u201d \u2192 \u201c Mes eSIM \u201d \u2192 \u201c Actions \u201d \u2192 \u201c Demander un remboursement \u201d\n<\/p>\n

    \nSi vous ne voyez pas le bouton de remboursement, cela signifie que votre eSIM n'est pas \u00e9ligible \u00e0 un remboursement pour l'une des raisons suivantes\u00a0:\n<\/p>\n

      \n
    • La carte eSIM a d\u00e9j\u00e0 \u00e9t\u00e9 install\u00e9e, activ\u00e9e ou utilis\u00e9e.<\/li>\n
    • Le prix du forfait est inf\u00e9rieur aux frais de traitement du remboursement.<\/li>\n
    • Le d\u00e9lai pour demander un remboursement est expir\u00e9.<\/li>\n<\/ul>\n
      \n

      Traitement des remboursements<\/h2>\n

      Si votre demande est approuv\u00e9e, nous effectuerons le remboursement \u00e0\u00a0:<\/p>\n

        \n
      • Votre mode de paiement initial<\/li>\n
      • ou<\/li>\n
      • Solde de votre compte Jupiteresim (selon votre s\u00e9lection)<\/li>\n<\/ul>\n

        \nVous recevrez le remboursement sous quelques jours ouvrables, selon votre banque ou votre prestataire de paiement.\n<\/p>\n

        \n

        Remarques importantes<\/h2>\n
          \n
        • Jupiteresim agit en tant que revendeur d'eSIM, et les performances du r\u00e9seau d\u00e9pendent des op\u00e9rateurs locaux.<\/li>\n
        • Les remboursements ne s'appliquent pas aux probl\u00e8mes li\u00e9s \u00e0 la couverture r\u00e9seau ou \u00e0 la qualit\u00e9 du signal dans certaines zones.<\/li>\n
        • Les eSIM ne sont pas remboursables apr\u00e8s installation, activation ou toute utilisation.<\/li>\n
        • En finalisant votre achat, vous acceptez cette politique.<\/li>\n<\/ul>\n
          \n

          \u26a0\ufe0f Avis important (\u00e0 lire avant de finaliser votre commande)<\/h2>\n

          \nCeci est un produit num\u00e9rique. Aucun remboursement apr\u00e8s installation ou activation.\n<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

          Refund Policy Thank you for shopping at Jupiteresim. It is your responsibility to check if your device is eSIM compatible […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_kadence_starter_templates_imported_post":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":3428,"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/3428"}],"wp:attachment":[{"href":"https:\/\/jupiteresim.com\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}