Refund Policy
Thank you for shopping at Jupiteresim.
It is your responsibility to check if your device is eSIM compatible before purchasing any plan.
🚨 IMPORTANT: You can request a refund only if the eSIM has NOT been installed, activated, or used. 🚨
You have 180 calendar days from the purchase date to request a refund.
Refund Fees
- Refunds to your Jupiteresim account balance are free.
- Refunds to your original payment method may incur a $2.50 processing fee per eSIM.
(No fee will be applied if the issue is from our side, such as an unsupported country or technical issue.)
How to Request a Refund
You can request a refund by going to:
“My Profile” → “My eSIMs” → “Actions” → “Request Refund”
If you cannot see the refund button, it means your eSIM is not eligible for a refund due to one of the following:
- The eSIM has already been installed, activated, or used
- The plan price is lower than the refund processing fee
- The refund request period has expired
Refund Processing
If your request is approved, we will issue the refund to:
- Your original payment method
- or
- Your Jupiteresim account balance (based on your selection)
You will receive the refund within a few business days, depending on your bank or payment provider.
Important Notes
- Jupiteresim acts as an eSIM reseller, and network performance depends on local carriers.
- Refunds do not apply to issues related to network coverage or signal quality in certain areas.
- eSIMs are non-refundable after installation, activation, or any usage.
- By completing your purchase, you agree to this policy.
⚠️ Important Notice (Recommended Before Checkout)
This is a digital product. No refunds after installation or activation.