JupiterEsims — Privacy Policy

Effective Date: March 1, 2026
Version: 1.0

1) Overview

This Privacy Policy explains how JupiterEsims (“we”, “us”, “Company”) collects, uses, shares, and protects personal data when you use our website, platform, and services (collectively, the “Platform”).

JupiterEsims operates as a reseller/distributor of eSIM products provided by third-party network operators and service providers (“Partners”). We do not operate telecom network infrastructure.

By using our Platform, you agree to the practices described in this Privacy Policy.

2) Data We Collect

A) Information you provide

Account details: name, email address, phone number (if provided)
Order details: purchase history, plan details, invoices/receipts
Support communications: messages, attachments, screenshots, and recordings you send to support

B) Device & technical information

Device information: device model, OS version, language, time zone (mainly for troubleshooting)
Usage data: pages visited, actions taken, referral source, session events
Identifiers: IP address, cookies, and similar technologies (see Cookies section)

C) Payment information

We do not store full card details. Payments are processed by third-party payment processors. We may receive payment status and limited billing information (e.g., transaction ID, payment method type, and masked/partial details such as last 4 digits where applicable).

3) How We Use Your Data

A) Provide the service

Create accounts and process orders
Deliver eSIM/QR code and activation details
Manage customer access and order history

B) Customer support & troubleshooting

Resolve installation/activation issues
Verify eligibility for re-delivery or refunds
Prevent misuse and fraud

C) Security & fraud prevention

Detect suspicious transactions
Prevent abusive chargebacks
Protect the Platform and users

D) Platform improvement & analytics

Understand usage trends
Improve user experience and conversion flows
Measure performance of marketing campaigns

E) Communications

Send order confirmations, service updates, and support replies
Send marketing messages only if you opt-in (where required)

4) Legal Basis (Where Applicable)

Performance of a contract: to deliver purchased services
Legitimate interests: improving services, preventing fraud, and securing the Platform
Consent: marketing communications and certain cookies (when required)
Legal obligations: compliance with applicable laws and regulations

5) How We Share Your Data

A) eSIM Partners / Network providers

To provision and deliver eSIM services, we may share limited information needed to activate/provide the plan (e.g., order references and technical provisioning parameters).

B) Payment processors

To process payments and reduce fraud. Payment processors handle sensitive payment data.

C) Service providers (processors)

Email/SMS providers (delivery of order and QR messages)
Customer support/helpdesk tools
Analytics tools
Hosting, monitoring, and security providers

D) Legal & compliance

We may disclose data if required by law, court order, or to protect our rights, users, and Platform security.

We do not sell your personal data to third parties.

6) International Data Transfers

Our operations and service providers may process data in different countries/regions. When data is transferred internationally, we apply appropriate safeguards where required by applicable law.

7) Data Retention

We retain personal data only as long as necessary for:

Providing the service and maintaining order records
Resolving disputes and enforcing agreements
Complying with legal obligations

Retention periods may vary depending on the type of data and applicable requirements.

8) Security

We implement industry-standard administrative, technical, and organizational measures to protect your data, including access controls and secure hosting.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Rights

Depending on your jurisdiction, you may have rights to:

Access your personal data
Correct or update your data
Request deletion (subject to legal/contract requirements)
Object to or restrict processing
Withdraw consent (where processing is based on consent)
Request a copy/portability (where applicable)

To exercise your rights, contact us at:
support@jupiteresims.com

10) Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core site functions
Remember preferences
Measure performance and usage analytics
Support marketing attribution (where applicable)

You can manage cookies through your browser settings. Where required, we will request consent for non-essential cookies.

11) Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect personal data from children.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective upon posting on the Platform with a new “Effective Date”.

13) Contact Us

JupiterEsims
Website: https://www.jupiteresims.com
Support Email: support@jupiteresims.com

Optional Business Add-Ons (Recommended)

A) Business / Partner Data

If you are a business partner (e.g., travel agency/reseller), we may process business contact data (name, email, phone, company name, and partnership activity) to manage the partnership, tracking, commissions, and reporting.

B) Marketing Preferences

You can opt out of marketing messages at any time using the unsubscribe link (where provided) or by contacting support.